Insurance & liability
What HEAVENLY's self-employed taskers' insurance covers in the UK, and what to do if something goes wrong.
Taskers are self-employed
Every HEAVENLY tasker works for themselves. They are responsible for properly completing the task and for any damage caused while carrying it out.
HEAVENLY is the marketplace that connects customers and taskers: we check documents, host the messaging and publish reviews.
The "Verified Insurance" badge
A tasker can submit their public liability insurance certificate. Our team checks the document, the insurer's name and the validity period.
If the check is successful, the "Verified Insurance" badge appears on their public profile and next to each of their offers. This badge can never be self-assigned.
What isn't covered
Very high-value items, work requiring an undeclared regulated qualification, and damage that existed before the task.
Agreements made outside HEAVENLY (direct payment without a posted task, exchanges outside messaging) cannot be handled by our team.
If damage occurs
Report the issue to the tasker via the task's messaging within 48 hours, with supporting photos.
If no agreement is reached, contact our team with the task reference: we'll pass on the details and point you towards the tasker's insurer.
Are you a tasker? Submit your certificate from your account to get the badge.
My verifications