Cancellation Policy
Posting a task and receiving offers is free and has no obligation. Here are the rules that apply once a task moves forward.
For customers
- An open task can be cancelled at any time, free of charge: taskers who have sent an offer will be notified.
- A task that has already been assigned can be cancelled, but please give the tasker at least 24 hours' notice via messaging.
- A cancelled task can be reopened at any time from its page: it becomes visible to taskers again.
For taskers
- An offer can be withdrawn freely as long as it hasn't been accepted by the customer.
- After acceptance, let the customer know immediately if you can no longer carry out the task: they'll be able to reopen it.
- Repeated late cancellations are taken into account when assessing profiles.
Recommended notice periods
- Cleaning, gardening, housework: 24 hours.
- House removals, transport, kitchen assembly: 48 hours, as the tasker books a vehicle and labour.
- Urgent jobs (plumbing, electrics): as soon as possible, as availability is blocked for the day.
Disputes
- First get back in touch via the task's messaging: it serves as a reference record.
- If the disagreement continues, contact our team with the task reference; we'll review the messages, attachments and offers.
Need to manage a task in progress? Everything happens from your dashboard.
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