Membership
Two accounts, one promise: help whenever you need it
Membership is optional. It unlocks tailored, operational assistance 24 hours a day, 7 days a week, plus the best tools on the platform for your side of the marketplace. The right plan is selected automatically from your account type.
24/7 tailored assistance
Log in to see the membership that matches your account.
For customers
HEAVENLY Client Care
Tailored, hands-on support every time you post a task.
£2.50/month
£30 a year · cancel any time
- Dedicated 24/7 assistance, 7 days a week, by chat and phone callback
- A real person helps you write your task and choose the right tasker
- Priority visibility: your tasks are shown first to top-tier taskers
- Fast-track help if a tasker cancels — we find a replacement for you
- Priority handling of disputes, refunds and damage claims
- Unlimited saved addresses and repeat bookings in one tap
For taskers
HEAVENLY Tasker Pro
Operational support and better tools to win more work.
£4/month
£48 a year · cancel any time
- Dedicated 24/7 assistance, 7 days a week, with an operational support line
- Profile boost: your offers are highlighted at the top of task pages
- Early access to new tasks in your area before standard taskers
- Verification documents reviewed as a priority
- Support with quoting, pricing advice and tier progression coaching
- Priority review if a cancellation is wrongly attributed to you
Round-the-clock assistance, explained
Always open. Our UK support team answers members 24 hours a day, every day of the week, including bank holidays.
Tailored, not scripted. A named contact follows your task or your jobs from start to finish.
Operational. We act — chase a tasker, re-post a task, escalate a claim — rather than just reply.
Membership does not change tasker service fees. Those follow your tier — see how Tasker Tiers work.