Membership
Three accounts, one promise: help whenever you need it
Membership is optional. It unlocks tailored, operational assistance 24 hours a day, 7 days a week, plus the best tools on the platform for your side of the marketplace. The right plan is selected automatically from your account type.
Customers: no obligation, no trial to worry about. Your customer account is active as soon as it is created and your documents are submitted, and it stays free to post tasks, receive offers and message taskers. If you choose HEAVENLY Client Care, your account becomes VIP straight away: full platform assistance around the clock, priority answers to every request, replacement cover if a tasker cancels and fast-tracked claims.
This page is for information only
Plans are activated inside your secure HEAVENLY account, never from the public website. No card details are ever requested here. Create your account, choose the account type that fits you, and your plan and billing appear in your own workspace.
For customers
HEAVENLY Client Care
Optional. Turns your customer account VIP, with priority answers on everything.
£2.50/month
£30 a year · cancel any time
- Your account becomes VIP automatically, with a VIP marker on every task you post
- Dedicated 24/7 assistance, 7 days a week, by chat and phone callback
- Priority answers: your questions and requests jump ahead of the standard queue
- A real person helps you write your task and choose the right tasker
- Priority visibility: your tasks are shown first to top-tier taskers
- Fast-track help if a tasker cancels, we find a replacement for you
- Priority handling of disputes, refunds and damage claims
- Unlimited saved addresses and repeat bookings in one tap
For taskers
HEAVENLY Tasker Pro
Operational support and better tools to win more work.
£4/month
£48 a year · cancel any time
- Dedicated 24/7 assistance, 7 days a week, with an operational support line
- Profile boost: your offers are highlighted at the top of task pages
- Early access to new tasks in your area before standard taskers
- Verification documents reviewed as a priority
- Support with quoting, pricing advice and tier progression coaching
- Priority review if a cancellation is wrongly attributed to you
For businesses
HEAVENLY Business
For limited companies and registered trades working as a business.
£7/month
£84 a year · cancel any time
- Dedicated 24/7 assistance, 7 days a week, with a business support line
- Company registration checked automatically against Companies House
- A verified Registered business badge on your profile and every offer
- Company offers listed above standard offers on task pages
- Multiple jobs, invoicing details and VAT number held on your account
- Priority review of ID, DBS and trade documents
- Account review with quoting and tier progression support
Round-the-clock assistance, explained
Always open. Our UK support team answers members 24 hours a day, every day of the week, including bank holidays.
Tailored, not scripted. A named contact follows your task or your jobs from start to finish.
Operational. We act, chase a tasker, re-post a task, escalate a claim, rather than just reply.
Membership is separate from the terms that apply to taskers, which are confirmed inside the tasker account.