HEAVENLY Help Centre

Customers

How to post an effective task

A clear listing gets faster, more accurate offers. Here is what to include.

Comparing offers and choosing a tasker

Price, verification badges, customer reviews: what to look at before accepting an offer.

Cancelling a task and handling disputes

Cancellation rules for customers and taskers, and what to do if you disagree.

Becoming a HEAVENLY tasker

Sign-up, profile, verification and first offers: the full journey.

Safety, verification and good practice

How HEAVENLY checks taskers and how to work with complete peace of mind.

Reviews and ratings: how they work

Who can leave a review, when, and how the average rating is calculated.

Insurance & liability — what's covered during a task.
Cancellation policy — notice periods, reopening a task and withdrawing an offer.
How it works — the full journey in four steps.