Our quality & satisfaction promise
How HEAVENLY makes sure both sides of a task in the United Kingdom end up satisfied: vetted members, protected payments and a team that reviews the result.
We stand behind the work, not just the introduction
HEAVENLY is not a noticeboard. We check who joins, we hold the written record of what was agreed, and we follow a task through to the moment both sides confirm they are satisfied with the result.
Every account is verified before it becomes active, and every task carries a reference our team can review, from the first message to the final approval.
Cover is arranged by the platform
Protection for work carried out through HEAVENLY is arranged at platform level. Customers do not need to chase certificates and taskers do not need to negotiate cover task by task: it is part of being on the platform.
If cover applies to a claim, we handle the process with you and keep you informed in writing at every stage.
Payment is released only when you approve
Funds for an accepted offer are held on the platform and released to the tasker once the customer approves the completed work. That single rule is what keeps quality honest on both sides.
If the result is not what was agreed, tell us before you approve. We keep the payment on hold while the case is reviewed.
If something is not right
Raise it in the task conversation within 48 hours, with photos where possible, so the tasker has a fair chance to put it right. Most cases are resolved this way within a day.
If no agreement is reached, contact our team with the task reference. We review the messages, the offer and the evidence, decide whether the work matches what was agreed, and release, split or refund the held payment accordingly.
Repeated poor quality removes access
Ratings, approvals, cancellations and complaints all feed a tasker's standing on HEAVENLY. Consistently strong results improve their standing and the conditions they work under; repeated failures restrict features or close the account.
Customers are held to the same standard: unfair reviews, hidden scope and non-payment are moderated just as firmly.
Have a task that did not go to plan? Start in the task conversation, then contact our team with the reference.
Contact our team