Community guidelines

HEAVENLY brings strangers into each other's homes, gardens and vehicles. That only works when everyone behaves professionally, arrives when they said they would and communicates clearly.

Customers must describe the task fully: access, risks, materials, pets, timings and anything that affects the work or the safety of the person attending. Hidden scope is the single biggest cause of disputes.

Taskers must only claim skills, tools, licences and qualifications they actually hold, and must send offers they intend to honour at the standard they promised. HEAVENLY never sets or suggests prices: every offer is the tasker's own commercial decision and every acceptance is the customer's, and our team reviews the result whenever either side is not satisfied.

Only accept work within your competence, and refuse anything that feels unsafe. Regulated work, including gas, electrical, waste carrying, driving for hire, childcare and care of vulnerable adults, requires the correct UK licence, registration or certification before you offer it.

Report accidents, injuries, damage or any safety concern to HEAVENLY without delay. Stop work immediately if a site becomes dangerous.

The following will lead to removal from the platform, and where appropriate a report to the police or the relevant regulator.

Agree scope and price in writing on the platform before work starts, and pay through the platform. Taking a task off-platform removes the records, moderation and dispute support that protect both sides, and is treated as a serious breach.

To protect both parties, phone numbers and other direct contact details are automatically removed from conversations until the customer assigns the tasker. Conversations may be monitored and moderated for safety, fraud prevention and dispute handling.

Late cancellations and no-shows cause real loss to the other party. Cancel as early as you can, explain why in the conversation, and follow the published cancellation rules.

Reviews must be based on genuine, first-hand experience of a completed task and must stay factual. Reviews used as leverage in a payment dispute may be removed.

Our team reviews reports and automated moderation signals. Depending on severity, we may edit or remove content, issue a warning, restrict features, hold a payout pending investigation, suspend an account or close it permanently.

Serious safety, fraud or criminal matters are escalated immediately and may be shared with the police, insurers or regulators. If you believe a decision is wrong, reply to the moderation notice and a second reviewer will look at it.

Report anything that breaks these rules from the task or conversation itself, or contact our team directly. Include dates, screenshots and the task reference so we can act quickly. If someone is in immediate danger, call 999 first, then tell us.