Cancelling a task and handling disputes
Cancellation rules for customers and taskers, and what to do if you disagree.
Cancel or reopen
Customers can cancel a task at any time before it is closed, then reopen it later if needed.
Taskers can withdraw an offer at any time before it is accepted.
If a dispute arises
Get back in touch through the task messaging first: the vast majority of disagreements are settled that way.
If the disagreement continues, contact our team with the task reference; we review the messages and attachments.